Investor corner

Email address for grievance redressal

Mr. Harshil Chheda (Company Secretary, Compliance Officer & Head – Legal)
compliance@panachedigilife.com

All investor grievances shall be acknowledged within 48 hours and resolved within the timelines prescribed under SEBI LODR Regulations. Please mention your Folio Number / DP ID & Client ID in all correspondence.

Designated officials for assisting and handling investor grievances

Secretarial matters and shareholders’ grievances
Mr. Harshil Chheda, Company Secretary, Compliance Officer & Head – Legal
Email: compliance@panachedigilife.com

Registrar and share transfer agent
Bigshare Services Private Limited
Email: investor@bigshareonline.com · Tel: 022 4043 0200
Office No S6-2, 6th Floor, Pinnacle Business Park, Next to Ahura Centre, Mahakali Caves Road, Andheri (East), Mumbai – 400093, Maharashtra

KMP authorised for determining materiality of an event / information and making disclosure

The Chairman & Managing Director, Joint Managing Director, Company Secretary, Compliance Officer & Head – Legal, and CFO & Whole Time Director of the Company are severally authorised for the purpose of determining materiality of an event / information and making disclosure.

Telephone: 022 2500 7002 · Email: compliance@panachedigilife.com

Online dispute resolution

SEBI vide circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 on July 31, 2023 has introduced a common Online Dispute Resolution (“ODR”) mechanism to facilitate online resolution of all kinds of grievances / disputes / complaints arising in the Indian securities market. The ODR Portal allows investors an additional mechanism to resolve grievances in the following manner:

Level 1 – Raise the grievance / dispute / complaint with Bigshare Services Private Limited (Registrar and Transfer Agent, “RTA”) / the Company. Initially, all grievances / disputes / complaints against the Company are required to be lodged directly with the RTA / the Company, by email to investor@bigshareonline.com / compliance@panachedigilife.com or by physical correspondence at: Bigshare Services Private Limited, Unit: Panache Digilife Limited, Office No S6-2, 6th Floor, Pinnacle Business Park, Next to Ahura Centre, Mahakali Caves Road, Andheri (East), Mumbai – 400093, Maharashtra.

Level 2 – SEBI SCORES. Grievances / disputes / complaints not resolved at Level 1, or where the shareholder is not satisfied with the resolution provided by the Company / RTA, may be raised on the SEBI Complaints Redress System (“SCORES”) at scores.sebi.gov.in.

Level 3 – ODR Platform. If the shareholder is not satisfied with the resolution provided at Level 1 or 2, the online dispute resolution process may be initiated through the ODR portal at smartodr.in within the applicable timeframe under law. For more details, please refer to the SEBI circular.

Important notes. The shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through the SCORES Portal (i.e. from Level 1 to Level 3) if the grievance lodged with the Company is not resolved satisfactorily. Dispute resolution through the ODR portal can be initiated only if the complaint / dispute is not pending before any arbitral process, court, tribunal or consumer forum, or if it is non-arbitrable under Indian law. There is no fee for registration of complaints / disputes on the ODR Portal; however, conciliation / arbitration through the ODR portal may attract a fee, borne by the concerned investor / listed entity / its RTA (as the case may be).

Company contact

Investor relations email: compliance@panachedigilife.com · Phone: +91 98339 95555 · Monday – Saturday · 9:00 AM – 6:00 PM IST